We process and dispatch orders as quickly as possible. After dispatch, delivery time depends on your location. (You could add your usual time range, e.g. 1-3 business days within Bulgaria / longer for international orders.)

Yes — once your order is shipped, you will receive tracking information via email or inside your customer account, so you can follow its progress until delivery.

We use reliable courier services Econt and Speedy(DPD) for deliveries both in Bulgaria and internationally.

If your order arrives damaged, or if any items are missing, please contact us immediately via our Social Media platforms or Contact page (or email) with photos and your order number. We will arrange for a replacement or refund as per our Returns Policy.