Shipping policy

At KUSHH Tuning, we are committed to delivering your order safely, efficiently, and on time. We work with trusted courier partners to ensure reliable shipping throughout Bulgaria and across Europe.

Order Processing

All orders are processed after payment confirmation and product availability verification. Orders are typically prepared within 1–3 business days.

Please note that orders are not processed or shipped on weekends or public holidays. During periods of high demand, processing times may be slightly longer.

Shipping Within Bulgaria

Domestic orders are shipped via Econt or Speedy.

Estimated delivery time:

  • 1–3 business days after dispatch.

Customers may choose delivery to their address or a courier office, where available.

Shipping Across Europe

International orders are shipped with DPD.

Estimated delivery time:

  • 3–10 business days after dispatch, depending on the destination country.

Delivery times may vary due to customs procedures (where applicable), local courier operations, holidays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, package dimensions, weight, and selected shipping method.

Please note that large automotive parts such as bumpers, front lips, diffusers, side skirts, and spoilers may incur higher shipping costs due to their size.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) by email, allowing you to monitor your shipment throughout the delivery process.

Packaging

Every order is carefully inspected and securely packed in durable cartons to protect the products during both domestic and international transportation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including the delivery address, phone number, and contact details.

If an order is returned due to an incorrect address, refusal of delivery, or failure to collect the shipment, additional shipping charges for resending the order may apply.

Damaged Shipments

Please inspect your package upon delivery. If the package arrives visibly damaged, we recommend checking the contents in the presence of the courier whenever possible.

If your order has been damaged during transit, please contact us as soon as possible and provide clear photos of:

  • The damaged product
  • The packaging
  • The shipping label

This will help us resolve the issue with the courier as quickly as possible.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delivery dates are not guaranteed.

KUSHH Tuning is not responsible for delays caused by courier companies, customs inspections, severe weather, public holidays, or other events beyond our reasonable control.

Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team through our Contact page or by email. We will be happy to assist you.